Grievance Redressal and Dispute Settlement Mechanism

​As a part of client’s grievance redressal and dispute settlement mechanism, all disputes arising between the client and the Research Analyst shall, to the extent possible, be settled amicably by prompt negotiations between the parties at the earliest.

 

The Clients are requested to get in touch with the Research Analyst for their grievance and complaints, if any.  The details are as mentioned below:

 

Name: Anuj Rakheja

Email: help@momentuminvesting.co.in

Telephone Number: +91 97177 54147

Website: www.momentuminvesting.co

 

If the client remains dissatisfied with the remedies offered by the Research Analyst, the Client can abide by the following mechanisms.

 

SEBI Complaints Redressal System (SCORES)

 

SEBI has set up an online complaints redressal system (SCORES) for easy retrieval and tracking of complaints by investors.

 

In case the client is not satisfied by the steps taken by the Research Analyst, client may opt to lodge the complaints through SCORES. The Research Analyst will receive and resolve the complaints on best effort basis, within a period of 21 calendar days from the date of receipt of such complaint through SCORES, according to procedure prescribed by SEBI.

 

1. Link to SCORES website - https://scores.gov.in/scores/Welcome.html

 

2. Link to download SCORES app - https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330&hl=en_IN&gl=US

 

Clients can also send their complaints to SEBI - Northern Regional Office (NRO).

 

Address :
NBCC Complex, Office Tower-1,
8th Floor, Plate B, East Kidwai Nagar,
New Delhi - 110023

 

Arbitration and Conciliation

 

In the event of failure to settle the dispute by mutual negotiations, it may be resolved by arbitration in accordance with provisions of The Arbitration and Conciliation Act, 1996, or any statutory modification or re-enactment thereof for the time being in force. Such Arbitration proceedings shall be held at Delhi and the language of Arbitration will be English. The cost of arbitration will be borne as decided by the arbitrator(s). The award of the arbitrator will final and binding on the parties.

 

Furthermore, Clients can also submit their complaints on the Securities Market Approach for Resolution through Online Dispute Resolution (ODR) Portal for online arbitration and online conciliation for resolution of complaints. The portal can be accessed at  https://smartodr.in/login